We at RiaMart strive to give you the quality product of your choice. However, if you are not happy with the order that you have received for any reason, you can mail us at [email protected].

What sort of checks do you do for Returned products?

We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. Clothing products with tags should have the brand tags intact, products with removed tags indicate usage and will not be accepted for returns.

How long will the return process take?

Once you request a return, we will arrange for the product to be picked up from your address. This Reverse Pickup facility is only available for pin codes supported for Reverse pick up by our courier partners. You will need to keep the product(s) packed and ready for pick-up. We will issue credit for your return after it reaches our office and the products are verified. This process will take 7-10 working days from the date of raising the return request.

What if my Pincode is not supported for Reverse Pickups?

We request you to self-ship the product to us. We will credit your RiaMart Wallet with credits worth Rs.100 in lieu of the shipping costs.

How do I self-ship the products?

Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

You can courier the product(s) using any cost-effective courier solution or speed post to the following address:

RIA MART,

1-9-642/ABC/1TO 6 SHOP NUMER 1,

Adikmet, Vidyanagar,

Hyderabad.

Can I get a refund in my bank account for a return?

Prepaid orders have the option of receiving refunds either in the form of credits in your RiaMart wallet or back to the same Bank Account, Card or Wallet from which the original payment was made. Requests for bank transfers can only be made for up to 7 days from when the return is delivered.

In case of any sort of manufacturing defect, you can mail us at [email protected] and we’ll help you out.

In case of any sort of manufacturing defect, you can mail us at [email protected] and we’ll help you out.

I have received a wrong/defective product. How do I proceed?

Please request a return for it from your Orders page and mention the error or defect in your order.

Can I cancel my order before it is shipped out?

You can cancel your order from your Orders Page. if it has not yet been processed at our office. All orders are usually processed by 11 AM every working day.

Can I get a refund for my Prepaid order if I cancel it?

Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure.  Refunds will be processed through the same mode of payment within 10 working days.

Is there any limit on the number of times the same product can be returned?

Yes, the same product can not be returned more than 2 times. We reserve the right to refuse a return in case of any abuse of the Returns process.

If you have any further questions about the return/exchange policy then please contact us at  [email protected]